We all want our holiday to be perfect and a large part of that expectation depends on the accommodation we stay in.
A good guest experience will not only ensure that your guests return to your property, but will also help you get good reviews that will serve as a recommendation for future guests.
Many property managers wonder what they can do to improve their guests' experience, so here are some simple tips that will ensure a 5-star experience.
It is important to communicate with your guests from the very beginning, whether it is a welcome or thank you message, directions to the property, information about the neighbourhood or tips for visiting the city. The guest experience starts from the moment of booking.
It is also important that you are friendly, helpful and respectful to your guests at all times. Make sure you are available to help them with any needs they may have during their stay.
Automating check-in will not only make your day-to-day life as a property manager easier as you will no longer have to travel long hours to open the door for your guests, but it will also improve your guests' experience. Most guests prefer contactless check-in as it is quicker and more agile. There are many companies that offer smart keys with encrypted codes that allow you to better secure your property and provide a simpler and more hassle-free stay for your guests.
It is important that your property remains clean and tidy, always. Make sure that the rooms are clean, comfortable and equipped with the necessary amenities, such as soft bedding, clean towels and quality toiletries, and that the place is generally tidy.
A small gesture such as a chocolate box, a bottle of champagne, a handwritten welcome note or a fruit basket can make all the difference to your guests' experience, because who doesn't love a gift? This simple welcoming gesture will leave a lasting impression on your guests.
If you want to leave a good impression on your guests, you can make a guide that contains, for example, the history of the place, information about you or the city, places to visit, maps of the area, recommended restaurants and bars, special discounts, local events and your house rules.
It's important that your property is protected at all times, but oftentimes, some security systems, such as cameras, can be a little invasive for guests. No one wants to feel like they're being watched like they're in the Big Brother house, which is why (thankfully) there are more modern technologies such as the Minut device that monitors noise and occupancy in your home without recording or filming, protecting your guests' privacy at all times. It also provides you with real-time data on temperature, humidity and mould risk, helping you to keep an eye on your guests' comfort at all times.
On many occasions, guests will ask you what to do with their bags before check-in and after check-out. There are luggage collection, storage and delivery services like LUGGit that will allow your guests to make the most of their experience in the city without having to carry their bags. That's why LUGGit picks up and delivers your guests' luggage wherever and whenever they want, in any of the cities in which it operates: Barcelona, Lisbon, Porto, Prague and Vienna, whether at airports, train stations, ports, bus stations, streets, at your property or elsewhere. This way, your guests will be more comfortable and with one of the most common problems solved so that they can enjoy their trip 100%.
Taking an interest in their well-being is already a plus point to improve your guests' experience. You can ask them what they liked the most/least, what their level of satisfaction is, how would they rate the service, etc. Asking your guests for feedback will help you improve your business and attract new customers.
In short, improving the guest experience is crucial for any business in the vacation rental industry. By following these tips, you can help ensure that your guests have a pleasant stay and will choose your property again in the future.